FAQ

McGee Company Jewelry FAQ

Please click to view our Privacy Policy and Terms and Conditions pages

If you have other burning questions we weren’t able to address here, feel free to email us.

Products

All materials used to create the pieces are listed within its description. If you care for them as we recommend, you will enjoy them forever.

We provide the the highest quality pieces for the lowest, most affordable prices.

Shipping

Our online store now offers free 5-7 day shipping for orders $150+ in all countries.

Absolutely! We ship worldwide. Since we are based in the US, our pieces might take longer to get to you if you live in Alaska, Hawaii, Puerto Rico, or outside of the US but they will get there.

Shipping to these places will take a bit longer. Expect about 12-16 days from the time of your order.

As soon as we receive your order, we will begin processing it for shipment. All orders placed after 12 pm ET will begin processing the following day. Processing can take up to 48 hours. Our courier will then pick it up from us and be on his way to bring the pieces to you. You will receive an email with tracking number as soon as it’s on its way.

Don’t worry! Sometimes, it takes a couple of days to update your shipment status. Email us at support@mcgeejewelry.com and we will let you know where your package is.

Hate when that happens. But no worries! We will correct it for you if your purchase hasn’t shipped yet. Please email us at support@mcgeejewelry.com

Products

Each piece already has a lot of information on its product page, however, if you need to know more, email us at: support@mcgeejewelry.com

You are not alone! We’ve tested our jewelry for nickel and lead and while it should be totally safe for you to wear, we cannot guarantee our products will not trigger an allergic reaction. Our recommendation is to stick with our sterling silver pieces.

Returns & Exchanges

Sorry it didn’t work out. You can return your unused pieces within 30 days of receiving them. Just send us an email at support@mcgeejewelry.com.

To be eligible for a return, please ensure that the jewelry is in its original packaging and in perfect condition, that you have the proof of purchase and that you’ve obtained the shipping label from us. We reserve the right to refuse returns that do not meet the criteria.

We will refund you in full back to your original form of payment. However, please note that we will not refund any shipping charges you paid.

If you have any other questions about returning your pieces or have any second thoughts, email us at support@mcgeejewelry.com.

After your return has been received, refunds will take anywhere between 5-10 business days to appear back on your statement.

Oh no, we are so sorry about that. We will make it right for you. Please email us at: support@mcgeecompany.com.

Please ensure you drop off the item at the carrier listed on the return shipping label.

Billing

We accept Visa, MasterCard, Discover and American Express credit cards.

Your credit card will be charged as soon as your order is accepted and processed.

Not to worry, it happens to the best of us. Check the following:

Check that your card is not expired.
Double check the accuracy of your credit card’s billing details; such as the billing address and the security code (i.e. what you’ve entered into the checkout details).
Call your credit card issuer – they might’ve have stopped this payment from going through.

Order questions

Drop us an email at support@mcgeejewelry.com and we will update your order as soon as we can.

At any time, you can view your order status on your My Account page. This page will be updated as soon as possible, at two different stages: first, when your credit card is charged and again when your product is shipped.

We only accept one promo code at a time. We are sure that there will be other opportunities to use your promo code in the future.

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